POLICIES AND CONDITIONS

Renter must be 25 years of age or older and have a major credit card, valid driver's license, and full coverage insurance in his/her name or take out our insurance. Please read the following Policies and Conditions carefully. It forms any rental agreement you make with McLellan RV.

Rental prices, Policies and Conditions are subject to change without notice.

1. Rental Payment: For standard rentals under 21 days a down payment of $250 is payable at the time of reservation. The balance of the rental payment and the $750 / $1000 refundable security deposit is due at time of pick up. The refundable security deposit will be refunded when the unit is dropped off in the same condition as when it was picked up, and up to 10 days after rental return. We may use this deposit to pay any amounts owed to us under this agreement. Payment can be made by check or credit card. For long term rentals over 21 days the downpayment is 25% of the rental.

2. Cancellation Fee: For rentals under 21 days: If the rental is canceled within 44 days of the pickup date, there will be NO refund of the down payment. If the rental is cancelled within 14 days of the pickup date or is a no show, full payment is due and will be charged to your credit card. An administration fee of $50 applies if cancellation occurs over 44 days. For long term rentals over 21 days there is no refund of downpayment.

3. Pick up time: Pick up times are pre-arranged. This is so we can schedule time to go over the unit and ensure you understand operation. At our remote sites we will schedule a time to meet you there.

4. Return time is between 9am – 12 on the day of return. Renter agrees to pay a late fee of $75 per hour for every 1hour period after 3:00PM up to a maximum of $500.00 per day. If renter is late and delays the departure, or cancellation occurs of the next renter, then renter is responsible for any inconvenience fees or loss of revenue, whichever is greater. Any extensions of rental or late returns must be approved by us. Early return times may be pre-arranged. There are no refunds for early returns. You must call us to confirm the pre-arranged pickup time.

5. Return of RV. Renter agrees to fill fuel tanks, fill propane tanks to level when rented, empty toilet and holding tanks, or pay the following charges:

Fill Fuel tanks - $10.00 + cost of fuel
Fill Propane tank - $10.00 + cost of fuel
Dump holding tanks - $50.00

The RV must be returned clean inside and out. If the RV is not returned clean inside and out, a $50 per hour cleaning fee will be charged, up to $300. Renter must pick up & drop off the rental RV him or herself. No Exceptions!

6. Travel Areas: The RV is not to be driven outside of the contiguous USA and Canada. Trips to Mexico must be pre-arranged and insurance must be obtained through us. During the winter months we do not recommend that you travel to or through snow areas, use snow chains, or travel where the weather is below freezing. Tire chains can damage tires if not properly installed and the holding tanks may freeze and burst, the renter will be responsible to pay for any damages caused and any loss of revenue until the RV is able to be rented again.

Vehicles are restricted from operation in Death Valley and other desert areas during hot periods. Damage waivers are voided should this rule be violated. Customer will also be held liable for all damages to vehicle, tires, towing charges, and all other related expenses as a result of a breakdown associated with operating in these areas. During certain periods, these areas are not habitable and could pose a danger to the customer and passengers. Please consult the sales office for restricted areas and times.

Vehicles are not allowed on "logging" and other non-public roads, and selected highways such as the Apache Trail in Arizona.

Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted to travel through any underground or underwater tunnels. Violations of these restrictions void damage waivers and customer may also be held liable for all damages and all other related expenses.

7. On Road Problems: If you experience mechanical problems or have equipment operation questions you should refer to the Rental Assistance Guide provided to you at the time of departure. If the problem persists or you have concerns, please call us at 949-690-6580. Renter must call us for assistance to help with all concerns and mechanical problems. If renter does not call us with their concerns within the first 24 hrs, we will not compensate renter for non - use of the RV if the renter was unable to sleep, cook, or use the bathroom facilities in the RV. No reimbursement for out of pocket expenses will be paid to renter unless prior authorization has been given by us and receipts of repairs are given to us on return. If renter is at fault for any damage, or mechanical failure, renter will be responsible for the entire contract and any loss of future rental income caused by the renter.

8. Smoking and Pet Policy: There is No Smoking in any of the RVs. Pets are generally not allowed. If the RV is returned with smoke, pet hair or pet odor, additional charges will apply to the rental contract. Costs may vary. Upto $350 for odor removal.

9. Renter Damage: If the RV is returned with damage while the RV was in possession of the renter, renter is responsible to pay all damage costs whether the renter was at fault or not or if damage was caused by acts of nature (Wind, rain, earthquake, fire, flood, etc). If an accident occurs, renter is responsible for obtaining a police report, contacting the renter's insurance company and contacting us immediately at 949-690-6580.

Renter(s) Who's names appear on contract are the only authorized drivers. If renter wishes to have additional drivers , renter must contact us for approval. If approved, additional driver's must obtain an insurance endorsement from their insurance company and provide it to us. All Mclellan RV's policies and conditions apply to additional drivers. The renter (Name on contract) is responsible for all rental costs and any and all damages. Renters with an insurance endorsement will need to go through their insurance company for reimbursement. If damage amounts are substantial and a claim must be submitted, and renter is responsible for any and all damages, loss of revenue, or additional expenses not covered by insurance. Check in time may take up 2 hours for damage estimating, please allow yourself enough time. McLellan RV will estimate the damage and expedite the repairs.

10. Liability Insurance: You are responsible for all damage or loss caused to others. You have provided us with an insurance binder indicating that you have vehicle liability, collision and comprehensive insurance covering you, us and the vehicle. Since you have auto liability insurance, we provide no liability insurance.

10a. MBA Choice. If you did not provide us with an insurance binder but elected to purchase MBA Choice, the following changes apply to this agreement:

1. “Damage” means any collision or comprehensive loss to, or of, the vehicle; collision or comprehensive losses do not include damage to the interior to the vehicle or its appliances.

2. Damage to the vehicle is covered by MBA Choice. The policy has a $500 deductible per occurrence.

3. Auto liability insurance is part of MBA Choice, and provides coverage for bodily injury and property damage with limits no higher than the minimum levels required by the vehicular financial responsibility laws of the state where the damage or loss occurs. MBA Choice covers $2000 PIP or medical payments and statutory limits of uninsured and under insured motorist coverage. Coverage applies in the United States, its territories, positions and Canada. Coverage is void if you violate the terms of this agreement or if you fail to cooperate in any loss investigation conducted by us or the insurer. Allowing unauthorized drivers to operate the vehicle terminates our liability coverage.

11. Appliances: The A/C, Awning, Radio, Microwave etc. are convenience items. If any malfunctions should occur with any of these items, no compensation will be made to the renter. For assistance, renters are advised to consult the Renter Assistance Guide provided at the time of departure. If problems persist, please call us at 949-690-6580.

12. Tires: Tires are the responsibility of the renter. In the event of a tire failure the renter is responsible for replacing the tire with the same type and bringing back the original tire to Mclellan RV along with a receipt for the new tire. Do not change the tire yourself!

13. Dry Camping is not advised: When the renter is "Dry Camping" (not connected to an external power source), problems will most likely arise due to a low battery or failure. The battery will continue to stay low until renter is connected to an external power source. Mclellan RV is not responsible for the battery being low or any appliance malfunctions of the vehicle due to dry camping, NO reimbursements will be given for "Dry Camping Malfunctions".

14. Early Returns / Extending Rental Dates: Renter is responsible for looking over the rental contract to ensure that all rentals costs and rental dates are correct before they leave on their rental. There are NO refunds for early returns. If renter does not return on their scheduled return date and has not called McLellan RV for approval to extend, renter will be charged additional rental day (s), inconvenience fees, or loss of revenue whichever is greater.

15. Parking/Traffic Violations: Renter is responsible for reporting and payment of all parking/traffic violations at rental return. Non- reporting of parking/traffic violations breaches the Rental Contract and may result in an administrative charge of up to $100 in addition to the fines.

16. Late Pick Ups: No refunds will be given for late pick ups.

17. Mileage charges: All rentals include 100 free miles per day. Additional mileage charges are 1-99 per day 32c/mile, 100-199 per day 60c/mile, 200+ per day $1.00/mile.

18. Generator: Charges All rentals include 5 free generator hours per day. Additional hours will be charged $4.00 per hour.

19. Unit Availability: Mclellan RV is not responsible for any charges related to the non-availability of a unit for reasons beyond our control i.e. breakdown or late returns. We are only liable for the amount of deposit and/or any fees paid to McLellan RV.

20. Towing: Towing is not allowed unless pre authorized by us. Additional charges may be levied depending on the trailer weight. Maximum trailer weight is normally 3500lbs total weight or 300lbs tongue weight. The towing hitch will be locked unless you advise to the contrary.

21. Exterior Storage
Storing items on vehicle roof or exteriors is NOT permitted.

22. Compensation for lost travel time: This is at the discretion of Mclellan RV. We will work fairly in order to provide reimbursement for lost travel time, break downs or malfunctions which occurred whilst on your trip. The maximum amount McLellan RV will be liable for is the daily rate times the number of days the unit is inoperable.